Task Area 1 - Enterprise IT Policy and Planning.  This task area provides technical and programmatic support to assist departments and agencies with all aspects of planning, engineering, fielding and operating IT systems and resources.  It provides technical and programmatic support for review, analysis and coordination of processes, policy, doctrine, directives, regulations and implementation of instructions. 

Task Area 2 - Integrated Solutions Management.  The requirements of this task area include management and technical support for research, analysis recommendation and documentation of integration issues and approaches.  The issues and approaches considered under this area evolve from a variety of sources such as external audits, technical reports, Federal standards, operational policies and doctrines, technical guidelines and best practices. 

Task Area 3 - Performance Benchmarking.  This task area includes program, functional, technical and data benchmarking efforts and development of related benchmarking tools and methods for integration.  The contractor shall consider current and emerging technologies, information infrastructures and ongoing and future IT systems support.  This task area also provides for baselining of existing legacy systems, which is the first step in the selection of migration systems supporting functional activities.   

Task Area 4 - Business Process Reengineering (BPR).  This task area involves the use of BPR as an approach for improving organization performance and covers the range of BPR activities including services needed to implement new or revised business or functional processes arising from BPR undertakings.  The contractor shall examine organization goals, objectives, structures/hierarchies, cultures, systems and roles for the purpose of executing a ground-up redesign for achieving long-term, full-scale integration required for the GIG or the enterprise level requirements and standards of end-user agencies.  Improving performance and reengineering processes includes services in support of, and helping shape, the direction of GIG security, including those applications and approaches to network defense required to protect the GIG from unauthorized entry and intrusions, as well as measures designed to track and prevent future damage to DoD’s communication capabilities.

Task Area 5 - Requirements Analysis.  Under this task area, the contractor shall design, develop, install, test and validate applications and databases to determine optimal cross-functional solutions integral to the integration process.  The contractor shall develop schedules and implementation plans with definable deliverables, including parallel operations where required, identification of technical approaches and a description of anticipated prototype results.  The contractor shall also develop data collection tools, conduct surveys, hold meetings with customers, analyze data, and consolidate and refine user requirements.

Task Area 6 - Market Research and Prototyping.  Under this task area, the contractor shall research current market conditions and provide solutions to prevent premature systems obsolescence.  Operate and maintain prototype applications and databases to determine optimal cross-functional solutions for integration concepts and problems integral to the integration process.

Task Area 7 - Information and Knowledge Engineering.  This task area includes development of information flow models across functional domains; functional data models; standardization and implementation of common data elements; prototyping, development and implementation of shared databases in standard/common/migration system or systems, data mining, and development of data migration strategies to identify the plans and processes for the transition of legacy data to shared data through the utilization of data standards.  This task area includes knowledge management support for Law Enforcement/Counterintelligence (LE/CI) activities, technical network analysis and operations support, information dissemination management/content staging, and technical and engineering efforts in support of the DoD GIG. 

Task Area 8 - Custom Application Development.  Design, develop, document and test custom applications and their infrastructures including but not limited to the items listed below.  Standard/common/migration application development will generally occur through modification of one or several legacy applications and/or will be built primarily by use of COTS or MainLine Commercial Products (MLCP) and services.

Task Area 9 - Product Integration.  Integration strategies are structured processes to reduce the large number of legacy systems to a more manageable, cost-effective, standard number of standard/common/migration applications as end-users transition to their target information architecture supporting interoperability and cross-functional data sharing.  Integration strategies encompass those functional and operational activities required to develop plans and methodologies for the successful migration of legacy information systems, databases and infrastructure to an integrated environment.  Integration strategies attempt to examine all aspects of change to the organization resulting from functional process improvements and the selection of standard/common/migration applications.  The contractor shall choose an integration strategy that considers all integration management components in order to recommend a standard/common/migration system, provide cost and economic analyses supporting the migration strategy, identify and evaluate risks inherent with the proposed strategy and provide a tentative implementation plan. 

Task Area 10 - Test and Evaluation (T&E).  The contractor shall provide technical support to early operational assessments, developmental testing, operational testing, and evaluation of IT systems.  The nature of the Testing Directorate (TE) mission is all inclusive and the unique support requirements will be detailed in individual task orders. 

Task Area 11 - Asset Management.  The contractor shall provide maintenance and support to control the entire asset life-cycle, from procurement to retirement, that includes applications, license agreements, IT systems and hardware, as well as IT support equipment such as video teleconferencing (VTC) operations.  Provide asset inventory and asset tracking services that track the financial aspects of an asset to include cost and depreciation as well as contract management aspects to include leases, maintenance agreements and service contracts.

Task Area 12 - Communications Engineering.  This task area addresses network engineering for programs, labs and command systems, as defined in individual task orders.  It includes network design, network policy dissemination, performance monitoring and fault management, which includes networks, servers, applications and force generation databases; collection of operational performance statistics, data analysis, identification of potential problems, and recommendation of engineering solutions for these problems; network architecture design and development of implementation options in conformance with specified guidelines; network engineering for Internet protocol (IP) convergence and integrated voice, data and video communications systems; network technologies and capabilities; and review and update of system and network management CONOPS.  This also includes provision of a control point to resolve and implement local area network (LAN) configuration issues and equipment hookups; analysis, isolation and coordination of corrective action for communications related problems; configuration of communications equipment to satisfy specific test bed requirements of the user; and provision of networking capability for customers to ensure customers are isolated from each other to prevent unintentional harmful actions of one customer from impacting other customers.  This effort may include engineering efforts for defensive actions necessary to prevent unauthorized access that could impact the performance of the GIG and its end users.  The contractor may also provide technical coordination for communications engineering requirements, for example in transitioning from LAN to metropolitan area network (MAN) and wide area network (WAN) connectivity.

Task Area 13 - Security Engineering Certification and Accreditation.  This task area addresses planning, design, development, testing, demonstration, rapid prototyping, integration, site survey, installation, operation and maintenance of C2 communications, displays, firewall/guards, intrusion detection systems and information sensors of computer/network systems and infrastructure operations.  This includes the protection and sustainment of the information assurance requirements for system and information availability, access control, integrity, confidentiality and non-repudiation; protection of the operating environments and software, including network, operating systems and databases; integration and implementation of information assurance features for client-server and web enterprises; participation in the planning and performance of Security Test & Evaluation (ST&E), Modified Developmental Tests (MDT), and other testing scenarios; support for implementation of user, server and object certificates and other identification and authentication infrastructure elements; and support for DoD Public Key Infrastructure (PKI) implementation strategies.

Task Area 14 - Telecommunications Support.  The contractor shall provide value-added telecommunications support to improve information technology systems by enhancing form or content or by providing for more efficient storage and retrieval.  The contractor shall design and install wireless and microwave technology when appropriate and as specified in individual task orders.

Task Area 15 - Computer-Telephony Integration (CTI).  The contractor shall provide computer telephony (use of computers to manage telephone calls).  This includes computerized services of call centers, such as those that direct phone calls to the correct department or office.  CTI also includes the ability to use a personal computer to initiate and manage phone calls. 

Task Area 16 - Web Services.  The contractor shall provide web design and maintenance services consisting of programming, data, human resources Web services design, development, and maintenance activities.  This may also include foundational components for Service Oriented Architecture (SOA) such as:  architecture definition and guiding principles, governance structures and processes, and development tools and methodologies.  Web development support may include design and development of web-based tools for enhanced network visibility and defense.

Task Area 17 - Operations Support.  Under this task area, the contractor shall provide support services for all aspects of installing approved standard/common/ migration applications/systems.  All services provided under this task area shall use and be integrated with approved DoD and Federal standard communications, security, data and other defined technical specifications.  Applications shall be integrated with existing infrastructure or built with new infrastructure in compliance with approved DoD and Federal standards and architectures.  Tasks within this area include but are not limited to planning, controlling, overseeing and conducting successful installation, development and/or conduct of initial training, conversion and acceptance testing of migration applications. 

Task Area 18 – Hardware.  This task area provides for acquisition of IT equipment including, but not limited to, servers, central processing units (CPU), disks, disk drives, display screens, keyboards, printers, boards, memory, chips, tapes and tape drives, secure wireless solutions, hubs, transceivers, terminal servers, desktop and laptop computers, personal digital assistants (PDA) and ancillary peripheral hardware.  Hardware delivered under this contract, as appropriate, shall include all controllers, connectors, cables, drivers, adapters and other associated hardware and software required for operations, as provided by the Original Equipment Manufacturer (OEM).  Contractors are encouraged to use General Services Administration (GSA) schedules as sources of supply per FAR 51.1 – Contractor Use of Government Supply Sources.

Task Area 19 – Software.  This task area provides for acquisition of software including, but not limited to, applications, operating systems and licenses.  The contractor shall provide a complete solution for all software including any component necessary for integration.  For large or ongoing programs, where multiple purchases of software are made, typically the latest software version is installed, however the software being delivered must be of the identical version control numbers unless the Government agrees that mixed versions are acceptable.

Task Area 20 – Managed Services.  This task area provides for acquisition of managed services.  Specific service elements may include computer room production capacity, application maintenance, configuration management, network support, performance monitoring and tuning, system backup and recovery, database management, storage management, data protection and management, help desk, system operations, infrastructure facilities, and information security.  In the provision of managed services, the components used by the service provider may include, but are not limited to, facilities, hardware and software, network connectivity, labor, and other infrastructure.